1tenYour privacy at —
We never compromise on security

1 Primary Identification

1ten (https://1ten.app) is a licensed online gaming platform offering slots, Live Casino, and Sports Betting services to users in Bangladesh. This Privacy Policy ("Policy") explains how 1ten collects, uses, stores, and protects your personal information.

We believe transparency is the foundation of trust. This Privacy Policy is written in plain, straightforward language so any user can easily understand it. 1ten never hides information behind vague or unclear wording.

• This Policy is prepared in compliance with GDPR and international data protection standards.
• 1ten's Chief Data Protection Officer reviews all complaints.
• This Policy is specifically prepared for users in Bangladesh.

2 What data is collected

1ten collects only the information necessary to provide services, verify identity, and meet legal obligations. A detailed breakdown of the data collected is provided below.

3 Why We Collect Data

Under 1ten's Privacy Policy, every piece of data collected has a specific and legitimate purpose. We never collect information without reason.

• Account management: Your name, mobile number, and email are required to create, log in to, and manage your account.
• Identity Verification (KYC): Verifying the identity of every member is mandatory under anti-money laundering regulations.
• Financial transactions: Payment information is required to properly process deposits and withdrawals.
• Fraud Prevention: Technical data and IP addresses are used to detect suspicious activity.
• Service improvement: Gaming data is analyzed to improve the overall user experience.
• Legal obligation: Certain data must be retained to comply with regulatory authority requirements.
• Customer support: Account-related information is used to resolve your issues quickly.

4 Data Storage & Security

1ten uses industry-leading technology to keep your data secure. Our servers are under continuous monitoring and undergo regular security audits.

• All Data 256-bit SSL/TLS Encryption Protected by.
• Data stored on our servers is secured with AES-256 encryption.
• Direct database access is restricted to authorized personnel only.
• All access logs are maintained and reviewed on a regular basis.
• Passwords are never stored directly — only bcrypt hashes are kept.
• Upon deregistration, unnecessary data is deleted within 90 days.
• Data required for legal compliance is retained for up to 5 years.

5 Sharing Data with Third Parties

1ten never sells your personal data. However, limited information may be shared with trusted third parties where necessary to operate our services.

Every third party is bound by contract to comply with 1ten's privacy policy. None of them may use your data for their own purposes.

6 Cookie Policy

The 1ten website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential cookies: These are essential for login sessions and security and cannot be disabled.
• Performance Cookies: Monitors site speed and performance. No personal data is collected.
• Functional Cookies: Remembers your preferences (language, settings).
• Analytics Cookies: Used to understand site usage patterns; all data is kept confidential.

You can disable non-essential cookies at any time through your browser settings. Note that doing so may limit some features of the site.

7 Your Rights

1ten's Privacy Policy meets international standards. You have the following rights over your own data.

• Right to Know: You may request to know what data is stored about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data beyond what is legally required.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You can request a copy of your data.
• Right to object: You can opt out of marketing messages at any time.

8 Children's Privacy

1ten is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• If we become aware that data has been collected from a minor, it will be deleted immediately.
• If parents have concerns, they can contact our support team.
• We recommend enabling parental controls on your device.

9 Policy Changes

1ten may update this Privacy Policy from time to time. You will be notified of any significant changes via your registered email and a notice on the site.

• The date of any change will always be shown at the top of this page under the "Last Updated" section.
• At least 15 days' notice will be given before any major changes take effect.
• If you do not agree to the updated policy, please contact support to close your account.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

10 Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact our data protection team.

• Email: [email protected]
• Support hours: 24/7
• Response time: up to 30 business days